What maintenance and support services mean
To ensure the permanent availability for our clients, we provide 24/7 technical maintenance and support services. In addition to that, we also provide maintenance and support services during working hours (from 9 am to 5 pm CET).
If your business wants to stay ahead of the competition, you need to effectively adopt new technologies; hence every business demands application maintenance and support so that you don’t need to compromise on business efficiency and growth.
With the aim to create long-term partnerships with our clients, our approach is to offer maintenance and support both from a management and a technical point of view.
Our support teams consist of highly skilled, experienced and multi-functional engineers led by team leaders or service support managers responsible for taking care of your business to ensure right quality standards.
How it works:
- We do a knowledge transfer/build if the solution was not built by our team
- We set-up the solution on our end to be able to maintain it
- We reduce the risk of downtime by (optionally) doing preventive support
- We do reactive support
- We provide consistent service level.
If you have any questions, feel free to contact us anytime at firstname.lastname@example.org